Returns & Exchanges
At Brillora, each piece is crafted with care and intention. If your selection does not feel right, we offer a considered returns and exchange process to ensure your satisfaction.
Return Eligibility
We accept returns within 7 days of delivery for eligible items.
To qualify, pieces must be:
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Unworn and unused
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In original condition
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Returned with complete packaging, including certificates and invoices
Items that show signs of wear or alteration will not be accepted.
Non-Returnable Items
Certain pieces are made exclusively for you and are not eligible for return:
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Custom or bespoke jewellery
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Engraved or personalized items
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Made-to-order designs
These pieces are crafted with individual intent and cannot be restocked.
Exchanges
We offer exchanges for eligible items, subject to availability.
Exchanges may be requested for:
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Ring size adjustments
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Alternate design selection
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Store credit (if preferred)
Our team will assist you in finding the most suitable replacement.
Return Process
To initiate a return or exchange, please contact us within the return window:
Once approved:
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You will receive return instructions
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Items must be securely packaged
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Return shipping timelines will be shared
Refunds
Once your return is received and inspected, your refund will be processed to the original payment method.
Please allow 5–7 business days for the refund to reflect in your account.
Shipping charges (if any) are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with supporting images.
We will prioritise a resolution at the earliest.
Our goal is to ensure that every Brillora piece you keep feels considered, personal, and right for you.