Privacy Policy

At The Brillora Jewelry House (“The Brillora Jewelry House,” “Brillora,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains what information we collect, how and why we collect it, how we use it, and the choices and rights available to you.

This Privacy Policy applies to our website, thebrillora.com, and the products, services, customer support, and other interactions provided through our website (collectively, the “Services”).

Information We Collect

We may collect information when you:

• Visit or interact with our website.

• Create an account or place an order.

• Use our Services or submit a service request.

• Contact our customer support team by email or other available communication methods.

• Submit a product review or interact with us through social media.

• Participate in promotions, contests, surveys, or other activities offered by us.

Types of Information We Collect

Depending on how you interact with our Services, we may collect:

• Your name, email address, telephone number, and shipping or billing information.

• Order information, purchase history, wishlist information, and shopping cart activity.

• Payment information, which may be securely processed by third-party payment providers.

• Device information, browser type, IP address, cookies, and similar technical information.

• Information about how you interact with and use our website.

• Social media usernames, handles, and publicly available content you choose to share with us.

How We Use Your Information

We may use the information we collect to:

• Process, fulfill, and manage your orders, returns, exchanges, and service requests.

• Provide customer support and respond to your questions or inquiries.

• Personalize and improve your shopping experience.

• Improve our website, products, services, and overall customer experience.

• Detect and prevent fraud, unauthorized activity, abuse, and security threats.

• Manage promotions, reviews, and other customer engagement activities.

• Send marketing communications, promotional offers, and updates where permitted and where you have provided the appropriate consent.

• Comply with applicable laws, regulations, and legal obligations.

Sharing Your Information

We may share your information with trusted third parties when necessary to provide our Services or operate our business, including:

• Payment processors and financial service providers.

• Shipping and delivery companies.

• Customer support and service providers.

• Website hosting, technology, analytics, and marketing service providers.

• Business partners and affiliated entities where appropriate.

• Government agencies, regulators, law enforcement, or legal authorities when required by law or when necessary to protect our legal rights.

• Relevant third parties in connection with a merger, acquisition, sale, restructuring, financing, or other business transaction.

We do not share your personal information with third parties except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

Tracking Technologies & Cookies

We may use cookies, tracking pixels, log files, and similar technologies to:

• Operate essential website functions, including shopping cart and checkout features.

• Remember preferences and improve website functionality.

• Understand how visitors use our website.

• Analyze website traffic and performance.

• Improve our products, services, and marketing.

• Deliver relevant advertising and personalized promotional content where permitted.

• Measure advertising effectiveness and understand interactions across sessions or devices.

You may be able to manage or disable certain cookies through your browser or device settings. Please note that disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information from our records.

Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

You may:

• Unsubscribe from marketing emails by using the unsubscribe link included in our promotional communications.

• Request access to certain personal information we hold about you.

• Request correction or deletion of your personal information, subject to applicable legal requirements and exceptions.

• Contact us with questions or concerns regarding the use of your personal information.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.

These rights may include:

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, subject to applicable legal exceptions.

Right to Delete: You may request deletion of personal information we have collected about you, subject to certain legal and business exceptions.

Right to Correct: You may request correction of inaccurate personal information that we maintain about you.

Right to Opt Out: Where applicable, you may have the right to opt out of certain activities involving your personal information.

Right to Non-Discrimination: We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

To exercise applicable privacy rights, please contact us using the information provided in the Contact Us section below.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate independently from The Brillora Jewelry House and may have their own privacy policies and terms. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any third-party website you visit.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.

When we make changes, we may update this page and revise the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

The Brillora Jewelry House
Website: thebrillora.com
Email: Support@thebrillora.com