Terms of Use

1. Acceptance of Terms

By visiting The Brillora Jewelry House website (“Site”), thebrillora.com, you are accepting and consenting to be bound by the Terms of Use provided herein, as well as our Privacy Policy.

The Brillora Jewelry House (“Brillora,” “we,” “us,” or “our”) operates this website and provides jewelry products and related services through the Site.

IF YOU DO NOT AGREE WITH THESE TERMS OF USE OR ANY POSTED GUIDELINES OR RULES, PLEASE DO NOT USE THIS SITE.

The Terms of Use are subject to change at any time, at our discretion, and will be updated on the Site. As long as you use the Site and/or Services, you are legally agreeing to these Terms of Use as they may be updated from time to time.

2. Account Registration

To make a purchase on the website, users may choose to become members by signing up or proceed through checkout as a guest.

Member Accounts: To become a member, you may be required to provide basic personal information, including your name, email address, contact number, and mailing address. Registration is a one-time requirement intended to streamline future checkouts.

Guest Checkout: Customers may complete purchases without creating a member account by using the guest checkout option.

Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You agree to provide accurate and up-to-date information when creating or using an account.

3. Placing an Order

As a buyer, you may have the flexibility to personalize specific product details, such as gold purity, ring size, diamond specifications, and color, where such options are available for the selected product.

After placing your order, we will send you an email acknowledging the details of your purchase. Please note that an order is not considered finalized until payment has been successfully authorized and accepted.

Production Timelines: Because our jewelry may be handcrafted or made to order, production begins after payment has been received and authorized. Production and shipping timelines may vary depending on the product and customization selected. Any estimated delivery timeframe displayed on the Site or provided at checkout is an estimate and not a guarantee.

Availability: Product availability cannot be guaranteed. If materials or featured items become unavailable, we may contact you by email and may cancel or modify the affected order. You will not be charged for an order that we are unable to fulfill.

Order Rejection: We reserve the right to reject or cancel an order after it has been placed for reasons including, but not limited to, failure to obtain payment authorization, shipping restrictions, pricing or product errors, suspected fraudulent activity, or permanent unavailability of the item.

Please note that items added to your shopping cart are not reserved and may be purchased by other customers until checkout has been successfully completed.

4. Payment Processing

We currently accept secure payments through PayPal and/or other payment methods that may be made available on the Site.

By completing the payment process, you confirm that you are authorized to use the selected payment method.

All payments are subject to authorization by the applicable payment provider, financial institution, or card issuer.

We are not responsible for delays, failed transactions, or non-delivery resulting from the refusal or failure of a payment provider, bank, card issuer, or payment processor to authorize a transaction.

5. Contact Information

If you have any questions, comments, concerns, or issues regarding these Terms of Use, please contact us:

The Brillora Jewelry House
Website: thebrillora.com
Support Email: Support@thebrillora.com

We will make reasonable efforts to respond to customer inquiries and support requests in a timely manner.